Nexcom AI and Advanced Technology Transforming Drive-Thru and Delivery for QSRs

The surge in drive-thru and home delivery orders during the COVID-19 pandemic has highlighted operational hurdles for quick-service restaurants (QSRs). While convenient for patrons, these ordering methods introduce challenges such as order accuracy, traffic management, and technology integration for QSR owners. To tackle these challenges, leveraging digital transformation through AI and advanced technology can revolutionize processes, ensuring smooth operations and satisfied customers.

Key Operational Challenges

The increase in demand has led to longer wait times, impacting customer satisfaction. Managing the influx of orders strains speed and precision across drive-thru and delivery channels. Hiring extra staff to handle increased traffic results in higher labour costs. Integrating technology for digital ordering and payments complicates backend systems.

Streamlined Operations and Enhanced Experiences

For QSRs navigating this landscape, digital transformation is crucial. Solutions like the Neu-X101 edge computer and XPPC 10-100 touchscreen from NEXCOM offer efficient operations and improved customer experiences.

Neu-X101 Drive-Thru Controller for Operational Excellence 24/7

The Neu-X101 serves as the central controller for the drive-thru system, connecting essential components like a 15” High-Brightness Display for HDMI order confirmation and a USB camera for facial recognition. LAN connectivity ensures seamless integration with the POS system. With its fanless design and reliable power, the Neu-X101 enables uninterrupted 24/7 operation, enhancing the overall drive-thru experience.

Enhanced Order Accuracy with AI Integration on the XPPC 10-100

To improve order accuracy, NEXCOM customers integrate the XPPC 10-100 touchscreen computer with an AI system that automatically checks bag contents. Powered by the slim XPPC 10-100 touchscreen, staff can efficiently manage orders. Its user-friendly 10.1" projected capacitive touchscreen and Celeron J3455 CPU offer seamless performance. Connectivity includes 1 x USB, 1 x LAN, and 1 x COM. LAN connectivity with POS and back-end systems optimizes kitchen workflow.

With the use of digital transformation and innovative technologies, QSRs can overcome drive-thru and delivery challenges, consistently providing exceptional customer service to customers.